FAQS

SHIPPING&RETURN

Delivery time is quoted in business days. Orders placed after 1:30 PM ET will ship out the next business day.  

We accept the order from US UK and European countries. 

We always do our best to ensure that your orders arrive to you on time. You can track it online through the link provided in your shipping confirmation email. Please allow for 24-48 hours from receiving your link to activate.

Full priced items are eligible for returns within 15 days of receiving your product. Items purchased on sale are considered final sale and not eligible for return. This includes items under the New Markdowns section of our website as well as any pieces discounted 15% or more during our 4 Hour Sale. Super Solvers are final sale and cannot be discounted.

If you purchase an item at full price using a discount code, we will accept the return and issue a refund. You will be refunded for the dollar amount paid for the item.

 At this time, we do not offer free returns on international orders. If you are an international customer and need to make a return, please email info@apieceofart.jewelry or what.a.piece.of.art@gmail.com to initiate the return process.

ORDER INQUIRES

Our warehouse packs your order at lightning speed, so once you’ve placed the order, we cannot make changes. However, we may be able to cancel your order so you can place a new one. We recommend that you reach out to our Client Care team as soon as possible so that we can try our best to help.

Our warehouse packs your order at lightning speed, so once you’ve placed the order, we cannot make changes. However, we may be able to cancel your order so you can place a new one. We recommend that you reach out to our Client Care team as soon as possible so that we can try our best to help.

All of our products are shipped in a A PIECE OF ART_JEWELRY branded box so you can ship directly to the receiver. We also offer an option to include a complimentary gift message on a notecard, and cost is not listed on the invoice.

PAYMENT METHODS

We happily accept major credit cards including Visa, Mastercard and American Express Credit Cards. We also accept and Paypal. Gift Cards (physical and digital) can also be used to pay for your order. 

You may be charged an international transaction fee by your bank . Please inquire with your bank or credit card company before checking out. A piece of Art_Jewelry is not responsible for any international transaction fees charged to you by your bank or credit card.

Enter your discount or promo code at checkout to apply it to your order.

Packaging & Materials

Brass is the base metal used for the majority of the pieces, as well as water-durable stainless steel. The base metal is then plated in 18K gold, rhodium or silver. We also use freshwater pearls, glass beads, biodegradable acetate and recycled steel and copper.
PEARLS & SHELLS&CRYSTAL

Our freshwater pearls and shells are natural materials, so you may notice variations in color and shape, which is entirely normal and reflects the unique characteristics of each element. Additionally, please be aware that the material is porous and could absorb color if placed in close contact with darker fabrics. For best care, we recommend gently cleaning them with a soft cloth and avoiding exposure to water and harsh chemicals.

Most of our jewelry is manufactured in Qingdao/Shanwei, China. The scenic port city of Qingdao is located on the east coast of China in the Shandong province just South-East of Beijing. And Shanwei is located in the eastern part of Guangdong and is a city famous for its production of 925 silver jewelry.

Our shipping boxes are made from recycled materials and can be recycled again, or saved for another use.

JEWELRY CARE

Follow these simple steps to keep your jewelry looking their best:

  1. Limit exposure to water, perfume, sunscreen, lotion and hairstyling products.

  2. Remove your jewelry before swimming, bathing or showering.

  3. Store pieces separately, and hang necklaces to keep them from tangling.

  4. Wipe clean with a soft cloth, and do not use conventional fine jewelry cleaner.

We are committed to producing top quality jewelry with superior plating thickness. However, if your jewels are exposed to the products or water as per above, some tarnishing may occur. Additionally, your own pH may impact the life cycle of your jewelry.

To keep pearls and shells looking their best, clean them with a soft cloth before you store them. Avoid exposure to water and harsh chemicals. Wear your pearls to keep them from drying out, and store them and your shells separately from your other jewelry to avoid scratches.

Crystals are gemstones with energy, and crystal cleaning methods can effectively maintain the energy of crystals. There are several simple and easy crystal cleaning methods that make it easy for you to clean and purify your crystals at home. The following five methods, including soaking, sunlight and ultraviolet light cleaning, sea salt demagnetization, burial in soil, and natural crystal hexagonal crystal purification, can help you maintain the energy of your crystal and keep it working.

Scroll to Top